Digitization with LHIND

Aviation: IT consulting, development and system integration

Sinking costs, improved quality and increased customer retention: These are the goals of almost all aviation companies – whether they are airlines, MRO operations or cargo handlers. Digitization provides companies in these areas with a vast range of opportunities to realize their goals. 

 

Our Services:

Digital Strategy Consulting
Align your processes, organization, and digital strategy to meet the demands of a dynamic aviation industry. 
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Modernization of IT Landscapes
Replace legacy systems with future-proof platforms and lay the foundation for efficient processes and connected data.

Data and AI Solutions
Create a clean data foundation for informed decisions, more efficient processes, and scalable AI solutions.

Process Digitalization and Automation
Reduce manual effort and accelerate processes through intelligent process automation.

Systems Integration
Break down data silos and integrate existing applications into seamless end-to-end processes.

Cybersecurity
Strengthen the resilience of your IT landscape by protecting sensitive data and critical systems against growing cyber risks.
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Software Development
Use tailored applications to optimize processes, make better use of information, and deliver new services.

Operations and Ongoing Development
Ensure the reliable operation of business-critical applications and continuously evolve your system landscape. 
More about Application Management Services

 

Digitalization in Aviation: Our Customers' Success Stories

Learn how companies in the aviation industry have benefited from collaborating with Lufthansa Industry Solutions:

Lufthansa Technik Digitalizes APU Repair and Maintenance Process

A smartphone is used to capture a finding on a turbine blade.

From Capturing Findings to the Report: LHT pools APU shopfloor data in one app and automates the creation of extensive reports.

To the reference story

Lufthansa Airlines Digitalizes Cabin Inspections

A man is standing at a seat in the airplane cabin, holding a tablet in his hands. On the tablet, you can see the seat as if through a camera.

The Centeract Issue App facilitates digital recording and pinpoint documentation of defects in aircraft cabins.

To the reference story

Lufthansa Cargo automates processing of email booking requests

Thanks to intelligent process automation (IPA), Lufthansa Cargo is now able to process manual booking requests automatically.

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Reference: New AI technology for Brussels Airlines

New AI technology for Brussels Airlines

The airline now processes customer feedback much more efficiently thanks to Artificial Intelligence as a Service.

To the reference story

Cittadino introduces forecasting tool for advertising at airports

The new application makes programmatic advertising at airports even more efficient and opens up new advertising markets.

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Predictive maintenance: taking better care of fleets with OMAHA

Erfahren Sie mehr über die LHIND Kundenreferenz OMAHA: Predictive Maintenance in der Flugzeugwartung

The future of predictive maintenance: In a research project, Lufthansa Industry Solutions is developing software for automated maintenance planning.

To the reference story

IT Solutions for Airlines, Airports and Their Ecosystem

Aviation is in our DNA: As a Lufthansa subsidiary, we hold ourselves to high standards of quality, reliability, and safety. With our deep industry expertise, we support companies across the entire aviation ecosystem in their digitalization—with tailored IT solutions and personalized consulting. We also leverage proven approaches and experience from other industries in our aviation projects to create additional value.

Today, ensuring stable and cost-efficient flight operations is more challenging than ever. Airlines must manage complex route networks, respond to disruptions at short notice, meet rising customer expectations, and modernize their IT landscapes—all at the same time. Lufthansa Industry Solutions helps airlines address these challenges holistically:

  • Operations – ensuring stable and resilient flight operations
    Lay the foundation for reliable, resilient, and efficient flight operations—even during irregular operations (IRREGs) such as delays, flight cancellations, or changes in the route network. By making better use of data, increasing transparency, and providing digital decision support, we help airlines optimize operational processes and respond faster to disruptions.
  • Commercial – advancing customer experience
    Use integrated customer data and systems to expand digital services, optimize service processes, and improve the customer experience across the entire customer journey.
  • Corporate – laying the foundation for sustainable transformation
    Modernize your IT landscape, integrate data and applications, and lay the foundation for efficient business processes. We help you operate and continuously enhance your digital solutions to ensure your organization is well positioned for the long term.

Volatile markets, geopolitical uncertainties, rising compliance requirements, and persistent cost pressure pose major challenges for air cargo companies. At the same time, expectations regarding transparency, speed, and service quality are rising across the entire air cargo supply chain.

Lufthansa Industry Solutions helps air cargo companies make their processes, data, and IT landscapes future-ready. We combine deep industry expertise with experience in the digitalization of complex aviation and logistics networks – from strategic alignment through the integration of business-critical systems to stable operations.

We help air cargo companies

  • to better integrate data and applications,
  • to create transparency throughout the entire transport chain,
  • to efficiently connect partners, customers, and systems and
  • to lay the groundwork for modern standards such as ONE Record.

Many cargo IT landscapes have evolved over time, are complex, and are difficult to scale. We partner with you on the step-by-step modernization of booking, handling, operations, revenue management, billing, reporting, and communication with partners—without jeopardizing ongoing operations.

From forecasting and revenue management to operational dashboards: The ability to analyze data effectively and use the findings to inform decisions is increasingly becoming a competitive advantage. That’s why we help companies build data platforms, improve data quality, and use information to support both operational and strategic decisions.

Whether it’s request processing, document review, forecasting, or capacity management: Artificial intelligence and automation are increasingly becoming key drivers of efficiency in air cargo. Agent-based workflows reduce manual effort, speed up operational processes, and support employees in decision-making throughout the entire process chain.

 

Global supply chains and business-critical processes require higher levels of IT security and availability. At the same time, regulatory requirements must be consistently met. We help air cargo companies proactively address risks, protect data and systems, and strengthen the resilience of their digital infrastructure for the long term.

Airports must coordinate numerous stakeholders, systems, and processes every day—from flight operations and ground handling to passenger flow management. At the same time, it is important to keep costs under control, modernize legacy IT landscapes, and make data usable for informed decision-making.

Lufthansa Industry Solutions helps airports digitalize operational processes, integrate data more effectively, and reliably operate business-critical applications.

Smooth airport operations require that all stakeholders have access to consistent, up-to-date information. We support airports in the digitalization and ongoing development of operational processes and core systems such as the Airport Operational Database (AODB). For example, building on this foundation, data-driven solutions help airports plan resources such as gates more efficiently and make complex decisions during day-to-day operations.

More on gate assignment:

Many airports operate with legacy system landscapes and distributed data stores. By integrating data, applications, and platforms, we enable end-to-end processes, robust analytics, and more effective operational and strategic decision-making.

Digital solutions must not only be deployed but also operated reliably over the long term. With services ranging from application management and managed services to ongoing enhancement, we help airports ensure the stable operation of business-critical applications and free up in-house teams.

Airline catering combines food production, logistics, and service in a highly dynamic environment. Companies must coordinate complex processes every day, respond flexibly to change, and at the same time meet the highest standards for quality, cost-effectiveness, and traceability.

With industry expertise in aviation and catering, Lufthansa Industry Solutions helps companies digitalize their processes and better integrate IT systems, data, and operational workflows. Learn more about our solutions for airline catering and system catering on our dedicated page.

View our airline catering solutions

Whether an established market player, an advanced air mobility (AAM) provider, or a New Space company: Anyone who wants to grow in the aerospace industry must combine innovation with regulatory compliance, efficient processes, and scalable IT architectures. This often gives rise to challenges around data integration, quality management, maintenance, supply chains, and building high-performance platforms. We support aerospace companies in their digital transformation and lay the groundwork to scale new business models efficiently and manage complex operations successfully over the long term.

Our Services:

  • Digital strategy and architecture consulting
  • Implementation of centralized ERP and supply chain management solutions
  • Data & AI: consulting and tailored solutions
  • Predictive maintenance
  • Quality and compliance processes
  • AMOS integration
  • Platform development

Effective maintenance management is critical to safe and cost-efficient flight operations. At the same time, airlines and MRO organizations face the task of managing complex maintenance processes, material planning, and regulatory requirements in increasingly digital environments.

Many companies rely on AMOS (aircraft maintenance and engineering system) as an established solution for planning and managing maintenance and repair processes. Lufthansa Industry Solutions supports the implementation of AMOS, its integration into existing IT landscapes, and the optimization of related processes. This creates end-to-end processes, greater visibility into maintenance and material data, and a solid foundation for digital transformation in the MRO sector.

Learn more about AMOS

Request aviation consulting now

Sustainability in Aviation

Decarbonization, ESG reporting requirements, and new regulatory requirements are fundamentally reshaping the aviation industry. Organizations need robust data, clear governance structures, and efficient processes to successfully achieve sustainability targets and meet regulatory requirements.

Lufthansa Industry Solutions helps aviation companies embed sustainability in their strategies and deploy digital solutions to improve transparency and efficiency. Our focus is on ESG data management, compliance, decarbonization initiatives, and the digitalization of sustainability-related processes.

Our Products for the Aviation Industry

myIDTravel: smart management for ID travel

Airlines use myIDTravel to simply and efficiently manage business-related and private staff travel worldwide – from the cloud or using a smartphone.

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myDutyTrip travel management software

The travel management software for airlines and companies with ID travel entitlements simplifies all of the processes involved in business trips – from planning to travel expense reporting.

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Volabase – an interactive documentation solution for airlines

Volabase – a single system that enables the management, editing and sharing of all documents pertaining to and relevant for airline flight and ground operations.

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Integrated Flight Folder (iFF)

The digital flight briefing solution for iOS devices consolidates all flight-relevant information and optimizes process handling in all flight phases.

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Digital Twin Platform: Better Decisions Through Data Visualization

The LHIND Digital Twin creates a virtual representation of your business, allowing even non-data experts to make fast, informed decisions.

More about the LHIND Digital Twin

Centeract: Digital assistance systems with AR and VR

Erfahren Sie mehr über die Digitalisierungsprozesse in der Industrie-Branche

Centeract relieves the burden on employees performing industrial activities. The software compiles all the information employees need and prepares it for their day-to-day work.

More about Centeract

 

Our Partners

Would You Like to Learn More About Digitalization in Aviation? 

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