Corporate social responsibility: our contribution to creating a livable future

For the continuing improvement of our environmental performance, we have implemented an environmental management system; our headquarter in Norderstedt has been ISO 14001 certified since July 2023.

We offer a “Bahncard 25” or a “Bahncard 50” rail card to our employees who travel regularly for business, giving them a 25%/50% discount on rail journeys in Germany. Not only does this make business travel by rail a more attractive option, our employees also benefit from lower prices outside of work – because these rail cards are also permitted (and intended) for private use.

Our employees can access the Deutschland-Ticket – a nationwide local public transport subscription ticket – at a reduced price. This is because it is classified as a “job ticket” to support commuters. By offering this service, we’re promoting the use of local public transport for commuting and for private journeys outside of work.

We offer our employees attractive pricing models to lease bicycles and e-bikes. This creates incentives to travel by bicycle rather than by car. Not only does this protect the environment, it also promotes healthy living.

As of mid-2024, we offer our employees access to the Twogo app. Twogo makes it easy and efficient to organize car-pooling groups. This means our employees can share journeys, split the costs and reduce their environmental impacts. By offering Twogo, we’re supporting more sustainable mobility services without curbing our employees’ flexibility.

Together with the help alliance and other Lufthansa companies, we take part in World Cleanup Day each year to make our cities and the world around us a little cleaner. In 2024, our employees collected more than 8,600 liters of refuse across several sites.

Since 2019, the Lufthansa Group has offset all its employees’ business flights. This involves retrospectively offsetting all CO₂ emissions caused by these flights by making donations to certified climate projects in the myclimate portfolio.

We take care to purchase renewable energy and fit energy-saving sensors to the lighting systems and water-saving sensors to the taps at our sites. We place a particular emphasis on sustainable resource use and systematic waste separation.

In addition to our own offices, we also offer our employees the option to work from co-working spaces in central locations. This makes it easier to commute by rail, bus or bicycle and reduces the CO₂ emissions caused by journeys to work.

We support biodiversity at our Norderstedt site through five bee hives that house roughly 250,000 bees in total. A pleasant side effect of this is that we’re able to offer the honey to our employees and visitors in return for a small donation to help alliance, an aid organization founded by the Lufthansa Group.

We embrace a holistic understanding of diversity. Every day, we work together to create a workplace where employees, in all their diversity, can individually realize and develop their potential. For this reason, it was self-evident for us to sign the diversity Charta.

We apply our expertise in the fields of IT, digitalization and consultancy to support charitable associations and initiatives. Each year, we implement various pro bono projects. Our employees are always welcome to propose suitable projects and to implement them, if we have available capacities.

We have been collaborating successfully with the Hacker School for a number of years. This work aims to give young people access to digital education, highlight career prospects and equip them with skills to shape their own future. In 2023, we were able to get over 100 children excited about programming with the help of our dedicated employees and the Hacker School.

We donate our used, written-off hardware such as smartphones, laptops and tablets to charitable educational institutions in Germany and around the world. In 2023, we donated 130 laptops and 50 smartphones to charitable organizations. In 2024, we established a partnership with AfB, which prepares our hardware for re-use and gives them a second life. As an inclusive company, AfB provides targeted support for people with disabilities and offers them a safe, secure working environment.

We emphasize the importance of input from external sources and value our cooperative relationships with universities and other educational institutions. We have collaborated with NORDAKADEMIE and Leuphana University Lüneburg on a range of sustainability-related topics, including a Corporate Digital Responsibility Strategy for responsible and sustainable use of data, a Net Zero Strategy for Lufthansa Industry Solutions, and examining how the EU taxonomy applies to specific products.

Our employees regularly participate in the Impact Week. A charitable initiative, Impact Week brings together people from different countries around the world to promote innovation by means of design thinking methods and entrepreneurship in emerging nations, thereby laying the foundations for sustainable growth. A number of international companies support this initiative, including the Lufthansa Group.

We’re a longstanding member of B.A.U.M. e.V., a network that promotes sustainable business, and became a member of Circular Valley in 2024. We’re convinced that if we take action together, learn from each other, support each other and leverage synergy effects, we’ll have an even larger lever to pull in support of a livable future.

Through our ‘Digitalization & Sustainability’ strategy cluster, we set ourselves ambitious goals every four months, which are transparently communicated throughout the company. Every employee has the chance to contribute to achieving these goals within his or her area of business. Communication and transparency are important success factors for achieving our sustainability goals.

Acting lawfully and with integrity is a fundamental principle of all our business activities. This includes, in particular, strict adherence to anti-trust law and anti-corruption regulations. Combating and preventing corruption and bribery are crucial for our company’s business activities and therefore represent an integral component of our value system. The Lufthansa Group has introduced a central compliance management system to protect the company and its employees against illegal acts – and their consequences – and to assist with proper application of legal requirements. We have also implemented this compliance management system at Lufthansa Industry Systems and continuously refine it with due consideration for specific risks to our business activities.

The Lufthansa Group Code of Conduct forms a central element of the compliance management system. It provides a binding framework that applies to all managers and employees. The Code of Conducts serves as a basis for fair competition and helps to identify and prevent regulatory and reputational risks. The most important principles of the Code of Conduct include taking over responsibility for the society and the environment, ethical business practices and securing the company’s values.

You will be directed to the Lufthansa Group Code of Conduct here.

As a fundamental aspect of our business relationship to suppliers, we expect adherence to the principles as displayed in our codex. The supplier code of conduct concentrates on the three areas environment, social and governance and intents to ensure that suppliers meet the standards mentioned in the document. To take it even further, the supplier code of should encourage them to support the establishment of responsible and sustainable behavior within the supply chain.

You will be directed to the Lufthansa Group Supplier Code of Conduct here.

For us at Lufthansa Industry Solutions (LHIND), respect for human rights is a matter of course and an integral part of our corporate culture. As a company that symbolizes cosmopolitanism, tolerance and diversity, we see it as our responsibility to uphold human rights and to act as sustainably as possible. You can find further details in our policy statement on respect for human and environmental rights in accordance with section 6 (2) of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG). Furthermore, the Lufthansa Group's policy statement is also binding for us.

To the LHIND policy statement
To the Lufthansa Group’s policy statement