Corporate Social Responsibility: Our Contribution to Creating a Livable Future

We have implemented an environmental management system with the aim of continuously improving our environmental performance. Our new head office in Norderstedt has been certified to ISO 14001 since April 2026.

We offer a “Bahncard 25” or a “Bahncard 50” rail card to our employees who travel regularly for business, giving them a 25%/50% discount on rail journeys in Germany. Not only does this make business travel by rail a more attractive option, our employees also benefit from lower prices outside of work – because these rail cards are also permitted (and intended) for private use.

Our employees can access the Deutschland-Ticket – a nationwide local public transport subscription ticket – at a reduced price. This is because it is classified as a “job ticket” to support commuters. By offering this service, we’re promoting the use of local public transport for commuting and for private journeys outside of work.

We offer our employees attractive pricing models to lease bicycles and e-bikes. This creates incentives to travel by bicycle rather than by car. Not only does this protect the environment, it also promotes healthy living.

Within the scope of our annual Corporate Digital Responsibility Weeks, we raise awareness of how to use digital technologies responsibly. Through talks, workshops, and interactive formats, we show how everyone can contribute to sustainable and responsible digitalization, what risks come with the growing use of AI, and how to address them (e.g., how to deal with online hate and disinformation).

We take part in World CleanUp Day every year together with help alliance and other Lufthansa companies. Since 2023, an average of 70 colleagues at 7 sites have been taking part in the cleanup every year and have collected over 6,600 liters of garbage. We are also striving for greater sustainability in the digital realm: We promote responsible use of IT through regular digital cleanups and educational resources on resource-efficient data usage, responsible AI, and sustainable software development.

The Lufthansa Group has been funding certified climate protection projects from the myclimate portfolio since 2019 in order to offset the CO₂ emissions generated by business flights. This complements its measures to avoid and reduce emissions with investments in selected climate protection projects.

As a tenant of our office spaces, wherever possible, we make sure to purchase renewable energy and fit energy-saving sensors in the lighting systems and water-saving sensors in the taps. We place a particular emphasis on sustainable resource use and systematic waste sorting.

We embrace a holistic understanding of diversity. Every day, we work together to create a workplace where employees, in all their diversity, can individually realize and develop their potential. For this reason, it was self-evident for us to sign the diversity Charta.

We donate outdated hardware such as smartphones, laptops, and tablets to non-profit organizations in Germany and abroad. Since 2023, we have donated over 180 laptops and 50 smartphones to charities. Furthermore, since 2024, we have been working with our partner afb, which professionally refurbishes our hardware and gives it a second life through reuse. As an inclusive company, afb also provides secure jobs for people with disabilities.

Employees with available capacity can use their IT, digitalization, and consulting expertise to support non-profit organizations and initiatives. They can propose and implement suitable projects at any time, allowing them to advance causes that matter to them.

We have been collaborating successfully with the Hacker School for a number of years. This work aims to give young people access to digital education, highlight career prospects and equip them with skills to shape their own future. Since 2023, thanks to our dedicated colleagues—the so-called “Inspirers”—we have been able to get over 270 children excited about coding.

Our employees regularly participate in the Impact Week. A charitable initiative, Impact Week brings together people from different countries around the world to promote innovation by means of design thinking methods and entrepreneurship in emerging nations, thereby laying the foundations for sustainable growth. A number of international companies support this initiative, including the Lufthansa Group.

We’re a longstanding member of B.A.U.M. e.V., a network that promotes sustainable business. We’re convinced that if we take action together, learn from each other, support each other and leverage synergy effects, we’ll have an even larger lever to pull in support of a livable future.

One of our four strategy clusters is ‘social responsibility’, for which annual corporate KPIs and targets are set. Based on this, we set ambitious sustainability targets every three months, which are communicated transparently throughout the company. Every employee has the opportunity to contribute to the achievement of these goals within his or her area of business. Communication and transparency are important success factors for achieving our sustainability goals.

Acting lawfully and with integrity is a fundamental principle of all our business activities. This includes, in particular, strict adherence to anti-trust law and anti-corruption regulations. Combating and preventing corruption and bribery are crucial for our company’s business activities and therefore represent an integral component of our value system. The Lufthansa Group has introduced a central compliance management system to protect the company and its employees against illegal acts – and their consequences – and to assist with proper application of legal requirements. We have also implemented this compliance management system at Lufthansa Industry Systems and continuously refine it with due consideration for specific risks to our business activities.

The AI Code of Conduct is mandatory for all employees and serves as a values framework against which we align and assess our actions. It draws on the ethical principles of the EU AI Act and embeds them in everyday work at LHIND. It ensures that innovation and responsibility go hand in hand – in accordance with applicable laws, societal expectations, and the values of the Lufthansa Group.

The Lufthansa Group Code of Conduct forms a central element of the compliance management system. It provides a binding framework that applies to all managers and employees. The Code of Conducts serves as a basis for fair competition and helps to identify and prevent regulatory and reputational risks. The most important principles of the Code of Conduct include taking over responsibility for the society and the environment, ethical business practices and securing the company’s values.

You will be directed to the Lufthansa Group Code of Conduct here.

As a fundamental aspect of our business relationship to suppliers, we expect adherence to the principles as displayed in our codex. The supplier code of conduct concentrates on the three areas environment, social and governance and intents to ensure that suppliers meet the standards mentioned in the document. To take it even further, the supplier code of should encourage them to support the establishment of responsible and sustainable behavior within the supply chain.

You will be directed to the Lufthansa Group Supplier Code of Conduct here.

For us at Lufthansa Industry Solutions (LHIND), respect for human rights is a matter of course and an integral part of our corporate culture. As a company that symbolizes cosmopolitanism, tolerance and diversity, we see it as our responsibility to uphold human rights and to act as sustainably as possible. You can find further details in our policy statement on respect for human and environmental rights in accordance with section 6 (2) of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG). Furthermore, the Lufthansa Group's policy statement is also binding for us.

To the LHIND policy statement
To the Lufthansa Group’s policy statement