The advance of digitalization presents major challenges for the energy industry. Customers expect modern services and smooth processes, statutory requirements remain complex and society demands transparency on sustainability-related issues. Yet, outdated and decentralized IT structures often act as a brake on progress, as does the shortage of skilled workers. Lufthansa Industry Solutions (LHIND) combines digital expertise with industry understanding, which allows us to provide innovative solutions that hit the mark.
New challenges call for a new mindset and new problem-solving approaches. For over 20 years, we have transferred our experiences in a pioneering field – the aviation industry – to the energy industry. Airlines learned at a very early stage to put customers at the heart of their operations, ensure unwavering process quality and maintain uncompromising safety standards. We apply this expertise directly in our work with municipal utility providers, energy companies and grid operators. We promote intelligent networking across all business segments, establish integrated digital control mechanisms and ensure that your operations have a flexible, forward-looking structure.
We rely on holistic IT and digital strategies, replacing isolated solutions with integrated platforms and avoiding media breaks. This way, we make information available at all times in a central location, which facilitates a consistent, high-quality user experience across all contact points. Automated processes and AI solutions measurably improve efficiency and free up your teams. By drawing on these cross-industry success factors, we can help you to drive digitalization forward effectively, consolidate your long-term market position and stay one step ahead of your customers’ expectations.
“We support digitalization of the energy industry using state-of-the-art technologies – such as smart AI solutions that optimize customer service processes or leverage potential efficiencies in measurement technology.”
Klaus Zabel Head of Environment & Energy at Lufthansa Industry Solutions
Our services for the energy industry
We assist energy providers, municipal energy companies and grid operators as they progress through the digital, sustainable transformation – also known as the twin transformation. By deploying future-ready IT solutions and services, state-of-the-art technologies and tailored consultancy services, we support the industry in tackling key challenges. This way, industry stakeholders can actively shape the digital transformation and position themselves as effectively as possible for the future – in a highly practical, targeted and sustainable approach.
Our service portfolio includes:
By introducing a clearly defined IT and digital strategy, energy companies lay the foundations for increased efficiency, greater innovative power and improved sustainability. We’ll help you to analyze the status quo before working together with you to develop a future-ready vision for an integrated IT landscape. This provides a basis for automated processes, streamlined procedures and a successful digital and sustainable transformation.
The use of artificial intelligence in the energy industry can significantly boost efficiency. AI-based process automation can alleviate the strain on day-to-day operations, facilitate efficient use of time and personnel, and improve service quality. Our portfolio includes AI services that can be deployed right away as well as custom-developed applications for industry-specific requirements – including in the context of the energy transition. What’s more, we promote fully compliant and responsible AI use in your company.
Data only reveals its true value when it is deployed in a targeted manner and embedded strategically in business processes. We help energy providers to implement holistic data management – from data collection and quality assurance to modern data architectures and compliance with regulatory requirements. Obtain well-founded forecasts, increase your efficiency and lay the foundations for innovative services – for greater transparency, better decisions and sustainable business activities.
For many energy providers, implementing the requirements arising from the NIS2 Directive and other security standards throws up complex challenges. Based on our experience in security-critical industries, such as aviation, we offer our customers well-founded expert advice along with tried-and-tested IT solutions to make your systems and infrastructure resilient, compliant and future-ready. From conducting risk analyses to establishing an information security management system (ISMS) and implementing security measures in practice – we’ll support you throughout your journey to NIS2 conformity and strengthen your cyber defenses.
Customers should be at the heart of any business activities. With this in mind, companies should concentrate on efficient relationship management and must tailor and implement their products, services and sales activities in a targeted manner. High-performance customer relationship management (CRM) systems, which integrate seamlessly with existing enterprise resource planning (ERP) structures, provide a basis to achieve this. We offer supplier-independent advice to help you select, introduce and integrate CRM and ERP solutions – drawing on our extensive knowledge of SAP, Microsoft Dynamics and Salesforce. Whether your project involves migration, system upgrades or process optimization, we’ll work with you to develop a future-ready system landscape to strengthen customer loyalty and digitally advance your business processes.
Many energy providers, especially municipal utility companies, have complex structures in which customer data is distributed across different systems. This makes it harder to provide a consistent customer service and run efficient processes. Drawing on our extensive practical experience, we help municipal utility companies to establish a central customer service platform to collate customer data across all systems. This lays the foundations upon which to deliver a consistent customer journey, optimize the customer experience and improve the efficiency of your data management activities – all from a single source, tailored to your specific needs.
It is long established that sustainability is a driver of economic success and a decisive factor in energy transition financing. With our extensive sustainability portfolio, which comprises ESG software and sustainability consultancy services, we assist energy providers in meeting statutory requirements, achieving their ESG targets and integrating sustainability into their processes with measurable impact. From data recording to reporting to digitalizing sustainability strategies, we’ll support you in every aspect of your journey to greater transparency and future-readiness.
Stadtwerke Krefeld introduces cross-division customer service platform
As a multi-utility provider, Stadtwerke Krefeld AG (SWK) provides its customers with services in different business segments, including energy and local public transport. In the past, SWK managed customer data and queries across a series of websites in different backend systems. As a result, there was no central overview of customer information spanning all segments and all touchpoints. By the same token, there was no single interface that allowed customers to access the entire SWK service portfolio.
Check out the case study to discover how SWK worked with Lufthansa Industry Solutions to introduce a central, standardized and cloud-based customer portal – which now consolidates all customer interactions and enables SWK to provide an optimized customer journey.
Shape the future rather than reacting – with a tailored digital strategy and efficient processes
The energy industry is in the midst of a transformation. With this in mind, a well thought-out IT and digital strategy is not a luxury but fundamental to companies’ future viability, competitive ability and sustainable efficiency. We support energy providers with aspects ranging from strategic direction to operational implementation.
Our strategic consultancy services take account of the specific challenges facing the energy industry, including:
Digitalizing network units and sales units
Customer portals and digital services for end customers
IT security and regulatory compliance – which, in Germany, includes the IT Security Act (IT-SiG) and critical infrastructure (KRITIS) legislation
We analyze your level of digital maturity We examine the current status of your IT and process landscape, following a systematic, evidence-based and practical method.
We develop a tailored digital strategy Based on your business model, regulatory requirements and industry trends, we’ll work with you to draw up a robust IT and digital strategy.
We chart a roadmap for your digital transformation In this step, we define specific measures, stages and technologies – from AI and smart grids to modernizing existing systems.
We offer process consulting and optimization We identify potential optimizations, reduce manual effort and help to set up streamlined, automated and future-ready processes.
Technology meets energy expertise
We combine deep industry understanding with refined digital skills. Our consultants are intimately familiar with business processes as well as the technological possibilities – from IT architecture and data strategies to cloud and platform-based solutions. This enables us to work with you to lay the basis for long-term digital success.
Our AI services help energy providers to take the next step in their digitalization journey. Leverage the potential of AI to increase efficiency, automate processes and create new services for your customers.
Our AI services
Our standardized AI solutions allow companies to hit the ground running in the world of artificial intelligence. They can be integrated easily into existing systems and yield efficiency gains in next to no time.
Our out-of-the-box AI services for energy providers include:
Substitute value generation for missing or erroneous measurement data
Residual load forecasts to optimize grid operation
Our Smart Waste Management (SWM) Suite for intelligent waste disposal planning – check out our Smart Waste portfolio for more details
Automated customer communication (incl. email analysis and feedback evaluation)
Customized AI chatbots, trained with your company’s knowledge – check out our SmartAssistantAI for more details
When it comes to more complex requirements, we develop AI solutions precisely tailored to your processes and data models. Our experts analyze your existing processes and work with you to identify areas for potential efficiency improvements and quality assurance measures.
Typical use cases:
Predictive maintenance for grid infrastructure and energy installations
Load and demand forecasts for grid and sales management
Optimization of balancing energy procurement
Passenger forecasts for municipal companies with public transport operations
Anomaly detection in smart meter data and grid sensors
Our comprehensive support targets long-term success for your AI initiatives – from identifying suitable use cases to selecting the right technologies and integrating them into your organization.
Our consultancy services include:
Potential analysis & use case identification
Developing your AI strategy to align with your digital strategy
Selecting suitable technology stacks and tools
Creating databases and training resources
Providing training and change management to foster employee acceptance
Advising you on the responsible use of AI (EU AI Act)
