Artificial intelligence is taking language processing to the next level

More and more people are using their voices to communicate with smartphones, machines and other devices. Thanks to artificial intelligence, speech input and output is now a part of everyday life. The main source of potential for businesses, however, lies in helping computers understand written language, allowing them to automatically check invoices or written feedback and make processes more efficient.

Mic on, hands off: We are growing increasingly familiar with the use of voice commands to operate smartphones and other devices. According to a survey by the digital association Bitkom, just over one in two smartphone users (52 percent) took advantage of voice commands to operate their devices and make calls, record audio messages, ask about the weather and much more in 2016. This development is made possible by artificial intelligence, which forms the basis for the ability of smartphones and other devices to understand what their users are saying.

With natural language processing research making tremendous progress, and with the technology reaching new levels of maturity every day, the intelligence of digital assistants continues to grow. The findings offer potential for companies in particular, who stand to benefit from voice commands and use them to operate machines and much more. Improved voice commands also open the door to analyzing written language.

Shorten work processes with artificial intelligence

Brochure Artificial Intelligence

Get an overview in our brochure about important aspects of artificial intelligence, about functionalities, learning methods, prerequisites and also the limits of AI.

Advanced language processing makes it possible to investigate stochastic relationships, analyze frequent word combinations and group a wide range of different documents for classification. Even individual text excerpts in documents can now be compared with the content of thousands of books. Specifically, this means that computers are capable of automatically checking invoices, evaluating written feedback and much more. This allows businesses to shorten repetitive work processes and free up resources for other tasks. What is more, artificial intelligence can help them automatically gather customer opinions from a wide range of sources and extract information. The findings help them process feedback more quickly and improve customer relationships. 

When it comes to comparing documents, the capabilities of language processing go beyond those of a search engine. Because the approach also understands text excerpts, it even makes it possible to discover completely reformulated sections with matching content. Potential uses include automated patent searches, looking through legislation and categorizing repair manuals. 

Take advantage of existing speech input and output programs

Although the technological groundwork has already been laid, many companies are only just beginning to use language processing. But when it comes to analyzing texts with the help of artificial intelligence, they can rely on existing solutions from the world of science and research. Lufthansa Industry Solutions supports businesses in selecting existing speech input and output programs, and in using the corresponding analysis models for speech and text recognition from the field of artificial intelligence.