Artificial intelligence (AI) has already become ubiquitous in the automotive industry – from manufacturers and suppliers through to dealerships and workshops. However, many retailers and auto repair shops have yet to identify the specific benefits of AI for their day-to-day operations. Check out our whitepaper to learn which servicing processes AI can genuinely enhance – and how it can at the same time have a positive impact on your brand image.
Higher efficiency, stronger customer loyalty, and new opportunities
Whitepaper: AI in car dealerships – next-level servicing
AI is no longer a topic for some distant future. In fact, AI solutions can already achieve measurable impacts. From scheduling and vehicle diagnostics to customer communication, AI solutions can automate workflows, analyze with greater precision and cut processing times – all while improving customer service.
A recent LHIND survey highlighted customers’ expectations in this regard: 75% of respondents expect car dealerships to use digital services such as AI, while 78% would be happy to make bookings through such tools. Dealerships that act swiftly to meet these expectations can implement targeted process optimizations and secure their competitive position with lasting effect.
AI as a strategic lever for car servicing
Servicing activities remain a key success factor for car dealerships. At the same time, servicing is subject to growing demands in relation to efficiency, customer satisfaction and process quality. Artificial intelligence can provide targeted process support and alleviate bottlenecks. For instance, AI solutions can optimize scheduling by taking account of free availability and capacity utilization. As for vehicle diagnostics, AI tools can identify defects and forecast servicing needs. And, when it comes to customer service, automated and personalized communication can deliver improvements.
Targeted deployment of AI solutions makes processes more efficient and noticeably improves service quality. It can take routine tasks out of employees’ hands, freeing them up to focus on more complex and customer-focused activities. This turns digitalization into a practical tool that supports operational processes and enhances a dealership’s competitive position with long-term effect.
- Which servicing processes are particularly well suited to AI assistance?
- Which AI-powered projects represent ideal starting points for car dealerships?
- What are customers’ expectations regarding digital services?
- How does AI enhance service quality and brand loyalty?
- Plus: Practical examples of quantifiable efficiency gains
- What the CIO of Škoda Auto Germany advises car dealerships looking to get started with AI
- Higher efficiency, lower costs
Automated processes and intelligent planning reduce employees’ manual workload, cut processing times and contribute to noticeable cost savings. - Stronger brand loyalty
Targeted use of AI improves service quality, boosts customer satisfaction, fosters customer loyalty and increases the likelihood of repeat custom. - Strategic advantage
Car dealerships that systematically apply AI tools cut their idle time, accelerate their processes, boost customer satisfaction and strengthen brand loyalty – all of which combines to create a long-term competitive edge. - Wide-ranging applications
AI can enhance processes throughout the entire value chain, such as scheduling, vehicle diagnostics, repair assistance, quality control, workshop planning, customer feedback analysis, cross-selling and upselling.