An efficient returns management system can bring huge cost savings, providing you with competitive advantages. Our AIRO AI returns optimization software uses artificial intelligence to assess returns objectively based on photographs, thereby automating the process. This saves valuable time at the returns station and speeds up warehouse workflows.
Automated damage assessment with AI-assisted image analysis
AIRO: returns management software incorporating artificial intelligence
AIRO – the smart way to handle returns
When returning damaged items, customers often include photographs that clearly show the defects. With our intelligent returns management software, you can now use these images to create a returns process that is structured, fast, and precise. The AIRO software analyzes incoming packages based on available images and product data, classifies the condition of the items, and suggests where to forward the returns for further processing – all without opening the package. The result? Less manual labor, fewer unnecessary movements in the warehouse, significantly fewer errors, and less strain on your team.
Optimizing the returns process: how it works
Our returns management software frequently eliminates the need for unpacking at the returns station thanks to its use of AI-assisted image analysis. What a typical returns process looks like with AIRO:
- Receiving department:
The returns arrive at the warehouse and are scanned at the goods receiving station. - Identification:
The warehouse employee scans the barcode on the returns. The app then retrieves all the relevant information about the items – including any photographs of damage that the customer submitted via a returns portal before physically returning the goods. - AI-assisted grading:
The AI carries out grading (e.g. A/B/C goods) based on ERP data, images, and product information – without even having to open the package. - Automatic classification:
In accordance with the grading definition, the app determines where to forward the returns for further processing. - Efficient further processing at the warehouse:
The package can be routed directly to the correct storage location or forwarded for further processing without the need for time-consuming unpacking.
Result:
Your returns process becomes faster, more transparent, and easier to plan. The preliminary analysis with the customer photos reduces the manual workload in the warehouse, speeds up processing, and ensures that each return is assessed consistently and objectively.
- Automated, objective damage assessment: The AI detects and assesses the condition of the goods based on photographs and product data – quickly, uniformly, and reliably.
- Direct forwarding: In most cases, returns no longer need to be unpacked; instead, they are graded by AI and sent directly to the correct storage location or to a station for further processing.
- Seamless integration: The software is easy to integrate into existing ERP and logistics systems.
- Swift implementation: The solution is ready to go within a few weeks – without major IT work.
- Cost efficiency: Less work, fewer errors, and measurable savings from the moment of first use.
- Flexible use cases: Our solution is extremely versatile and can be perfectly tailored to your individual returns process.
Returns – the e-commerce cost factor that is often underestimated
- Time-consuming: Each individual return package that has to be checked manually takes up valuable time.
- Error-prone: Inconsistent assessments lead to categorization errors and unnecessary losses.
- Costly: The costs of labor, storage, and write-down losses quickly add up.
- Messy processes: A lack of transparency hinders oversight and analysis.
- Customer expectations: Fast refunds and clear communication are now regarded as the norm – delays harm customer satisfaction.
The returns management software can be implemented in just a few weeks
We will assist you with the implementation of AIRO, ensuring that you can harness all the benefits of this AI-assisted returns management software.
- Preparation of schedule, roles, and project documentation
- Project kickoff
- Accommodation of specific requirements
- Preparation and delivery of workshops covering processes and IT infrastructure
- Definition of target processes
- Creation of data model based on workshop results
- Development and coordination of optimum system architecture
- Transfer and integration of existing data
- Setup of middleware to ensure system communication
- Implementation and testing of AIRO basic functions
- Optional tailoring of the solution to your individual requirements
- Comprehensive testing of interfaces and data quality
- Training of employees
- Start of the rollout pilot phase
- Full rollout
- Resolution of queries and problems; if necessary, adjustments are made to AIRO and the technical environment in line with user feedback
- Final discussion of project results and handover to the line organization
Download the AIRO product sheet free of charge and receive a compact summary on our AI return management software.
Want to know more about our AI-assisted returns management software?
Our experts are ready and waiting to advise you. We will be happy to demonstrate the solution to you. Simply send us a few sample images, and we’ll grade them free of charge. Get in touch with us – we look forward to receiving your inquiry.