High legal certainty when using AI in maintenance

Tested by TÜV SÜD and Calvin Risk: LHIND's AI Maintenance Assistant already meets key requirements of the EU AI Act

Current market observations by IT services and consulting company Lufthansa Industry Solutions (LHIND) show that the EU AI Act is causing uncertainty across all sectors. The use of artificial intelligence (AI) in technical fleet management is therefore still lagging behind its potential. In order to offer companies a high level of legal certainty here, LHIND has had its AI Maintenance Assistant evaluated by TÜV SÜD and Calvin Risk as the first AI-supported maintenance application , which already meets global regulatory requirements - including key parts of the EU AI Act. This enables effective risk management in accordance with EU law without a great deal of effort.

Norderstedt, July 3, 2024 - "The AI regulation passed by the EU Parliament in March is intended to create transparency and facilitate the use of AI. However, the AI Act is still making companies reluctant to develop smart and personalized assistants," says Michael Koch, Director Artificial Intelligence at LHIND. "But there is no reason for hesitation. A foundation stone has already been laid with the General Data Protection Regulation (GDPR), which came into force six years ago."

Building on this, LHIND's AI Maintenance Assistant has now successfully passed the inspection by TÜV SÜD and Calvin Risk. TÜV SÜD contributed its self-developed AI quality framework, which is made up of various standards and ISO standards for AI systems and specifications from the European Committee for Standardization (CEN). The Evidence Management Tool (QLAIM) developed by Swiss technology company Calvin Risk in collaboration with TÜV SÜD is the operational software system for conducting such a digital audit and works within the framework defined by TÜV SÜD.

"TÜV SÜD's AI quality framework combines classic quality management approaches with specific regulatory requirements for AI and can also be easily implemented using the compliance tool from Calvin Risk and TÜV SÜD. In addition, the risk profile of the use case and measures to minimize risk are also taken into account. In this combination and thanks to the systematic approach, a high level of quality and legal certainty for AI applications is already possible today," says LHIND expert Koch.

AI systems with the highest standards of security, privacy and fairness

Julian Riebartsch, CEO & Co-Founder of AI specialist Calvin Risk, recommends that corporations, SMEs and small businesses alike be bold and exploit the potential of generative AI: "With the world's first AI regulation, the European Parliament is setting guard rails that companies can use as a guide. This provides a reliable framework for the development of intelligent chatbots. Compliance with the EU AI Act should be considered from the outset and can be ensured with the Evidence Management Tool."

According to Philippe Coution, Lead AI Quality at TÜV SÜD, AI systems must meet the highest requirements: "In addition to the safety and reliability of the systems, the results of automated data collection and processing must be free from bias and prejudice. In addition, the functioning of AI systems must be transparent and the results must be accurate and comprehensible. Social requirements are also becoming increasingly relevant and are taken into account in the TÜV SÜD AI Quality Framework The complex requirements require a systematic approach to quality and risk management as well as regular comparison with the relevant standards and dynamic regulation in order to maintain market suitability."

Support maintenance technicians, troubleshooting and quality assurance quickly and precisely

When developing intelligent assistants, LHIND now not only works with text, but also with image data and videos - a great added value for service, for example. "We have also further developed the AI Maintenance Assistant used by Lufthansa, which already meets the highest standards of transparency and reliability," says Koch. "The AI Maintenance Assistant is revolutionizing technical fleet management by supporting maintenance technicians, troubleshooting and quality assurance precisely and quickly." Text documents as well as images and videos are used. The application - built on a secure, cloud-based system - streamlines decision-making, increases efficiency and reduces costs.

AI expert Michael Koch is convinced: "Generative AI will be found in every new application in the future. No company will be able to avoid it."

About Calvin Risk

Calvin Risk is a Swiss technology company that helps companies develop and manage trustworthy AI that is in harmony with humanity. Founded in 2022, the ETH Zurich spin-off develops the most advanced software for assessing and managing the risks and economic impact of AI in commercial use throughout the product lifecycle. The tool helps companies create a framework for transparency, governance and standardization to manage their AI portfolios while ensuring that AI remains safe and compliant with the highest ethical standards and upcoming regulatory requirements. For more information, visit https://www.calvin-risk.com.


Founded in 1866 as a steam boiler inspection association, TÜV SÜD is now a globally active company. Around 28,000 employees at over 1,000 locations in around 50 countries ensure the optimization of technology, systems and know-how. They make a significant contribution to making technical innovations such as Industry 4.0, autonomous driving and renewable energies safe and reliable. tuvsud.com/en

About Lufthansa Industry Solutions

Lufthansa Industry Solutions is a service provider for IT consulting and system integration. This Lufthansa subsidiary helps its clients with the digital transformation of their companies. Its customer base includes companies both within and outside the Lufthansa Group, as well as more than 300 companies in various lines of business. The company is based in Norderstedt and employs more than 2,500 members of staff at several branch offices in Germany, Albania, Switzerland and the USA.