Norderstedt, January 11, 2023 – For some time now, Artificial Intelligence (AI) has found its way out of companies’ development departments. The technology is used in almost all sectors. Whether products or processes – AI identifies the patterns, draws logical conclusions, makes decisions and provides forecasts. An outlook for the AI year 2023 in five theses, by the IT service provider and consulting company Lufthansa Industry Solutions.
1. AI is not a dream of the future, but is the present
AI is no longer limited to a few special cases, but is used everywhere in business: whether in production, human resources, customer service or when controlling the supply chain. In daily life, too, more and more devices and processes are controlled by embedded AI without the user even noticing. In the enterprise environment, AI and the Internet of Things (IoT) are cooperating ever more closely. For example, thanks to AI, data generated by one machine can be used meaningfully across all sections of the value-added chain.
2. Large and small companies can use AI – without needing to be experts themselves
Artificial Intelligence is not reserved only for large enterprise groups with broad technological expertise. Today, mid-sized companies can also rely on complex AI applications without having to develop these themselves. This is possible by using Software as a Service (SaaS) and Low Code solutions, which are now available in a variety of versions and can be easily integrated as modules using interfaces. Instead of individually developed custom software, a standard application is used here, which is adapted to the company’s purpose. Smaller companies furthermore benefit from the development that valuable insights can also be generated from small quantities of data or from a tangle of different data sources and types.
3. Only AI can handle the path to sustainable management
Sustainability is one of the main topics for business. The pressure to act sustainably is increasing from customers, investors or employees. Political powers also force companies to keep an ever closer eye on their flows of data, raw materials and goods. So as not to drown in “information overload”, companies must rely on intelligent machine support. Thus, for example, using AI, supply chains are optimized and checked, recycling processes are planned already during the product design phase and more efficient freight transport routes are set up. In brief: AI is indispensable for the path towards sustainability.
4. AI is turning from a supposed competitor into a welcome colleague
New technologies almost always are rejected at first. In many companies, staff is following the introduction of AI with skepticism. The fear of losing importance and jobs is too great. But the point is not to replace human work. Instead, AI supports the process of improving human abilities and skills. AI relieves employees from routine tasks and makes room for creative activities. Thus, employees will benefit from AI and find their work to be more fulfilling. Plus, the technology helps companies to ameliorate their shortage of specialists to some extent.
5. AI will be tamed, but not regulated so much as to break
AI is a very powerful technology. It offers variegated options that, in extreme cases, can go as far as mass surveillance or manipulation. Therefore, effective and transparent regulation is needed to prevent abuse and to reduce fear of contact. For example, with the AI Act, the EU plans to set clear limits on questionable AI applications this year. That this law could cause the technology to be thwarted or curtailed too much, is less likely. The benefit of its ethically responsible use is too great.
About Lufthansa Industry Solutions
Lufthansa Industry Solutions is a service provider for IT consulting and system integration. This Lufthansa subsidiary helps its clients with the digital transformation of their companies. Its customer base includes companies both within and outside the Lufthansa Group, as well as more than 300 companies in various lines of business. The company is based in Norderstedt and employs more than 2,300 members of staff at several branch offices in Germany, Albania, Switzerland and the USA.