New business unit for Lufthansa subsidiary

Cargo Future Communications absorbs User Help Desk Services from IBM in Flensburg

  • New premises for subsidiary of Lufthansa Industry Solutions
  • Move secures the competencies of the User Help Desk (UHD) Services unit for Lufthansa Group companies
  • UHD Services employees retained in Flensburg


Norderstedt, 30 April 2021 – On May 1, 2021, Cargo Future Communications GmbH (CFC) will absorb the User Help Desk (UHD) Services business unit from IBM Deutschland Aviation Industry Workplace Services GmbH (IBM AIWS). The UHD Services unit in Flensburg will continue operations as a CFC location and will become a central service desk for IT infrastructure services within the Lufthansa Group. Through this move, the Lufthansa Industry Solutions (LHIND) subsidiary is safeguarding the jobs of around 70 employees at the business unit in Flensburg.

Christian Rothkirch, Managing Director, Cargo Future Communications: "We are very pleased to continue the success story of UHD Services in Flensburg and to welcome the new colleagues to our company. Their many years of experience and expertise in the field of UHD Services will be an asset to CFC."

UHD Services employees will maintain and service the IT devices of Lufthansa, Lufthansa Cargo and Swiss ground staff and flight crews. Until 2015, UHD Services was part of what was then Lufthansa Systems AG, which ultimately outsourced its IT infrastructure to IBM. With UHD Services now being absorbed by CFC, its employees will again work under the Lufthansa Group umbrella in future.

Bernd Appel, Managing Director, Lufthansa Industry Solutions: “We are securing the competencies of the UHD Services unit for the Lufthansa Group and will continue to offer future prospects for the employees in Flensburg. At the same time, the acquisition is a valuable extension of the existing business unit of Cargo Future Communications.”

CFC offers services in the fields of sales support, customer care and business process outsourcing (BPO), particularly to companies in the aviation industry. It also serves customers in the financial sector, public sector, industry and the IT sector. 

About Cargo Future Communications 

Cargo Future Communications (CFC) GmbH was founded in 1998 and is a 100% subsidiary of Lufthansa Industry Solutions, with its headquarters at Hahn airport. With over 110 employees, CFC offers services for companies in the transport, financial, industrial and other sectors at numerous locations in Germany.

About Lufthansa Industry Solutions

Lufthansa Industry Solutions is a service provider for IT consulting and system integration. This Lufthansa subsidiary helps its clients with the digital transformation of their companies. Its customer base includes companies both within and outside the Lufthansa Group, as well as more than 300 companies in various lines of business. The company is based in Norderstedt and employs more than 2,100 members of staff at several branch offices in Germany, Albania, Switzerland and the USA.