Excellent service is essential in the tourism industry in order to ensure guest satisfaction and retention. Additional benefits for travelers make an important contribution in this regard – whether on board cruise ships, during hotel stays or on intercity bus journeys.
Lufthansa Industry Solutions provides cruise lines, intercity bus companies, and hotels and their guests with a large range of services in a user-friendly way via the innovative guest portal Velimo – from high-speed internet to infotainment to their own service apps. Cruise passengers can control the temperature of their cabins using an app, book breakfast and amenities right from their cabins and get information about current routes and their points of interest, for example. Velimo provides hotel guests with similar services and thus with an innovative guest experience.