New customer requirements and heterogeneous application environments are making it more and more complex for companies to manage their IT systems efficiently and to ensure their fail-safe design. In order for this to happen, companies should restructure their application management in a strategic and operational way.
Growing cost pressures, heterogeneous software architecture and changing market demands: All of these developments are making it more and more necessary for companies to take action in the area of application management – in both operational and strategic terms. Complex IT environments are becoming increasingly high maintenance and more difficult to organize. This is also due to the fact that companies often have their own specialist departments for applications while hiring different external providers at the same time that support applications or infrastructure.
The result: Instead of being able to concentrate on their own business, companies have to coordinate a range of different groups and service providers. In addition to this, they must be able to make applications available, fail-safe, 24/7. But the provision and coordination of services often takes a lot of time when different teams are responsible for different parts of the application. This is where a sluggish flow of information is often an impediment to quick problem-solving. More than ever, complex application environments require flexible, transparent and quantifiable application management in order for companies to remain competitive.
Lufthansa Industry Solutions assists its customers across industries during application development and operations so that employees can fully concentrate on their own core competences. In detail, services include:
1. Application maintenance
Whether it’s fixing bugs or adapting applications to work with new hardware – we assist our customers with all tasks in the field of application maintenance. This includes continuously improving applications, monitoring them holistically and analyzing application performance.
2. Refining applications
Holistic application life cycle management includes the continuous refinement of applications. The range of services on offer from Lufthansa Industry Solutions spans from technological specifications to system tests to programming and operations. This is how we ensure that our customers’ applications run stably. Using our DevOps approach, software can be made available more quickly and in better quality, because the goal of DevOps – a combination of the words “development” and IT “operations” – is to improve processes. Whenever we work on refining applications, we always have an eye on the risks and the effects on operations, maintainability and infrastructure.
3. Application operations
In order to ensure that applications are widely available, and in order to restore them as quickly as possible in the event of glitches, application operations are a large part of our everyday activities. In order to unburden our customers in these areas, Lufthansa Industry Solutions can take on the management of IT services and regular operations depending on individual requirements. This includes, in particular, incident, problem and change management. In addition to this, we are IT governance advisors and assist companies during the introduction of service management tools. If desired, we also vouch for providers’ performance and take on multi-provider management.
EasyMain: the all-in-one modular solution
Customers can use EasyMain, the modular application management service by Lufthansa Industry Solutions, to cover all of the processes and tasks associated with the topic of application management whenever they need it. EasyMain encompasses the application environment in its entirety and supports it throughout its entire application life cycle. Instead of separated system worlds and approaches, EasyMain enables companies to carry out IT operations, software development, project management, knowledge management and process organization in one package. The homogeneity and transparency that it creates enable companies to meaningfully evaluate their application environment and provide the basis for making better strategic decisions within the company.