Norderstedt, September 28, 2017 – Integrated Component Care provider Spairliners has enhanced its Web-based customer portal mySpairliners to improve and enlarge the services and support for its customers. With a redesigned and adjusted IT solution, the specialist in component support for Airbus A380 and Embraer E-Jet 170/190 aircraft now provides its customers more functions to monitor their operational processes and subsequently, greater ease of use for the entire supply chain management. In addition to standard functions, customers can now track in a more accessible way their orders for their operations and access their entire accounting process. mySpairliners is fully responsive and can be used on a variety of mobile devices. Moreover, a dedicated iOS App has been developed to increase customer mobility and foster digital innovation.
mySpairliners integrates SAP data into customized SharePoint screens by using an interface between the two systems. “The relaunch of mySpairliners emphasizes our commitment towards our customers to providing a valuable and full scheme of technical solutions that simplifies to manage their operations. Our customers benefit from the advantages of the latest technologies including mobility as well as additional functions to increase customer satisfaction”, Olivier Castiello, Product Sales & Development Manager at Spairliners explains.
The new enhanced innovative portal solution has been developed within eight months with the help of Lufthansa Industry Solutions. “We are delighted that our long-time partners Spairliners trusted in us to redo their customer portal,” says Wolfgang Schlichting, MRO Director at Lufthansa Industry Solutions. “mySpairliners also enables this premium provider to continue offering its customers an optimized product range at the highest technical level.”
Spairliners has set up a dedicated portal for customers in 2007 based on SAP processes and requests. Lufthansa Industry Solutions supported Spairliners from the beginning and continuously accompanied the company in all portal developments and processes improvement.
Spairliners GmbH is an equally split, joint venture, between Air France Industries KLM Engineering & Maintenance and Lufthansa Technik. The company offers Integrated Component Care for the Airbus A380 and the Embraer E-Jet Family aircraft, comprising of the E170/175 and E190/195 series. Its multiple services are provided from a single source and combined with engineering expertise. This include component access, home base stock lease, stand-alone repair, and assets optimization as well as tooling. As a market leader in Integrated Component Care, Spairliners is a trusted and proven supplier to world-renowned airlines, such as Qantas, Malaysia Airlines, KLM Cityhopper, HOP! and Lufthansa CityLine. The company is headquartered in Hamburg, Germany and operates logistic hubs in Paris, Frankfurt, Singapore and Munich, as well as a Sales office in Miami, USA.
About Lufthansa Industry Solutions
Lufthansa Industry Solutions is a service provider for IT consulting and system integration. This Lufthansa subsidiary helps its clients with the digital transformation of their companies. Its customer base includes companies both within and outside the Lufthansa Group, as well as more than 200 companies in various lines of business. The company is based in Norderstedt and employs more than 1,300 members of staff at several branch offices in Germany, Switzerland and the USA.