Don't miss the opportunity to join our Network team in Tirana
We are looking for a Cisco Voip Engineer. The candidate should be able to prioritize and manage projects from design through implementation, testing and documentation.
- Responsible for Implementation, Integration and technical support of Cisco Unified Communications Manager (CUCM) Clusters and/or similar platforms.
- Strong knowledge of Cisco voice network hardware and software, voice network infrastructure, voice topologies and protocols.
- Troubleshoot Cisco Jabber application.
- Knowledge about Callisto CTModule and its usage.
- Overall knowledge of CTI systems and all supplementary voice services such as: Voicemail, IVR, Call Forwarding, Call barring, others.
- Ensuring incidents, service requests and maintenance tasks are managed within customer SLA’s
- Responding to monitoring alerts to identify and take appropriate action to avoid service impact
- 2nd and 3rd level support of existing systems.